TERMS AND CONDITIONS
💖 Please read terms and conditions before completing your order 💖
SIZING:
✅ CHECK SIZING WHEN ORDERING. Your order will be made especially for you and we cannot refund or exchange size errors.
SHIPPING:
😍 FREE US DOMESTIC SHIPPING WITH ORDERS OF $35 OR MORE
Get free standard shipping within the continental US when you spend $35 or more. Gift cards are sent via email and ship free of charge.
🎁 ART LOVE FRIEND CREATES PRODUCTS JUST FOR YOU
Our shop uses print on demand technology to create items when you order them. Though most orders can be fulfilled (made) quickly, some may take over a week to be created (fulfilled) and then shipped. Please look at the fulfillment chart below to gauge how long it may take for your products to arrive.
⏱️ PLEASE SHOP EARLY TO GET YOUR ITEMS ON TIME
Shipping may be delayed due to weather and high seasonal activity. Order items as early as possible to insure you get them when needed. If an item is needed by a specific date, please consider ordering two weeks or more in advance.
We currently do not offer international or outside of the continental US shipping.
🚚 ESTIMATED FULFILLMENT TIMES AS OF NOVEMBER 2023:
| ITEM TYPE | Continental US ONLY |
| ART PRINTS - FRAMED AND UNFRAMED | 2-7 business days |
| BLANKETS & PILLOWS | 2-7 business days |
| CLOTHING & ACCESSORIES: TSHIRTS, TANKTOP, HOODIES, JOGGERS, TOTE BAGS, BACKPACKS | 2-7 business days |
| NECK GAITERS | 2-7 business days |
| EMBROIDERY | 2-7 business days |
| MUGS | 2-7 business days |
| STICKERS | 2-7 business days |
| WATER BOTTLES | 2-7 business days |
RETURNS:
❌ CANCELLATIONS
Art Love Friend products are custom created for each order. Once an item goes into production, it cannot be cancelled. Please check your orders carefully.
🪃 REASONS FOR RETURNS
We do not refund orders for buyer’s remorse or size exchanges.
💽 GIFT CARDS AND DIGITAL ITEMS
We do not offer refunds or exchanges for gift cards and digital items.
💔 RETURNS OR EXCHANGES FOR DAMAGED MERCHANDISE
If an item arrives damaged, please send a photo within 3 days of receiving your package to: shop@artlovefriend.com. Please provide your order number and indicate if you would like a refund or a replacement. If a return of merchandise is required, please package your items using the instructions that will be sent to you. Turn around and shipping times will be the same as regular store items.
🚙 PACKAGES LOST IN TRANSIT
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date, via email to: shop@artlovefriend.com.
🕵️ WRONG ADDRESS
If you provide an address that is considered insufficient by the courier, or the shipment goes unclaimed, it will be returned to Art Love Friend and you may be charged for reshipment costs once an updated address is confirmed. Please check your orders carefully.